FAQ

SIZING

All of our clothing are typical unisex sizing.  Please see our size chart for specific measurements.  

SHIPPING 

We want you to get your stuff as quick as possible!  Orders are processed within 24 hours of receiving confirmation emails M-F. Orders placed on weekends or holidays will be processed the following business day.

At this time, we only ship to the United States.  Sorry!  We love all of you and are getting it set up!

Incorrect Address: If the address you provide is undeliverable due to a mistake, you will be responsible for an additional $12 flat fee for postage needed. Contact us through our support email and we will work on correcting this issue for you. 

 

RETURN POLICY

If your product arrives and you don't love it, you have 14 days from the date your product was delivered to begin your return for a refund or for an exchange. To begin this process please take the following steps to get your return or exchange moving as quickly as possible. We can only accept and process returns/exchanges which have followed the instructions below:
  • Products may not have been worn or used outside the first try on and all tags must still be on the garment to qualify for a return/exchange. 
  • Customers are responsible for the return shipping unless, of course, the item was damaged or defective when you got it and we were notified about it within 5 business days. 

RETURN PROCESS

Online returns are super easy! CLICK HERE to begin your return process.  

Follow the instructions in the Return Center to return your item(s) by one of the following methods:

  • Ship with a returns label we create for your convenience.
  • Or ship with any courier of your choice. If you choose this return method please ship to the following address.
FLEK
1349 South 500 East Unit 218
American Fork, UT 84003
After submitting your online return you will receive a return label via email. You will also receive your RETURN AUTHORIZATION NUMBER ( RMA #), as well as return instructions for your return depending on the above return method you chose.

Now, Let's make sure we get your return issued effortlessly!  If you misplace your return packing slip then please write your RMA Number and Order Number on a piece of paper instead. If we do not receive your RMA Number we cannot process your return.  Just email us if you are running into any problems.

If you are choosing to use our return label to ship your return, an $12 shipping label fee will be deducted from your refund amount. This only applies if you use the return label that is sent to you.

Return your item(s) as directed in the email for the return method you chose.

*Please note: we reserve the right to refuse any return if it was returned to us damaged and we were not contacted about it within 5 business days of its delivery date.

You will be notified once your return has been processed and refunded to the requested method of payment, typically within 5 business days of arrival to us. 

*Please note: if you are returning, just the product cost will be refunded, minus the shipping return cost if using our return label.

EXCHANGES

We want you to LOVE the piece you bought so we do offer free exchanges! Since these are drop collections we have limited styles and sizing available. Please contact us below and we will work with you on the best plan to make sure you have the best options! 

Once you receive your item we will send you the replacement you decided on free of charge.

hello@shopflek.com